| Online Paid Course Procedure: |
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| To purchase a Premium course, first add the
course to your cart. Before checking out and paying for the
course, please make sure your account information is current
and edit the information if necessary by using the Edit Account
link under MY ACCOUNT. Review your cart items and the total
before continuing the payment process. Once you complete the
payment process a receipt is emailed to you. Your online transcript
will show the date of purchase by course. |
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| Once you have purchased one or more courses
you can return to the Premium course list or specific course
Overview page and the ADD TO CART button now shows PURCHASED.
A purchased course is viewable for 365 days from the date of
purchase. You may view it online or download the course in
a PDF format. You may take the Quiz anytime before 365 days
has expired. When you successfully pass the Quiz with a score
of 80% or higher a certificate of completion is available to
print and the course completion is added to your transcript.
Once you successfully complete a Quiz and a course completion
certificate is issued, you will not be able to access the Quiz
anymore. |
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Note:
All courses may only be taken once every 3 years for credit.
You are able to review your transcript by clicking on
the View Transcript link located under your login, in
the top left corner of any Design Professionals page
while you are logged in. From your Transcript, you are
able to view and print your Certificate of Completion
and calculate the number of CE hours you have earned
for the year. |
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| Cancellations: |
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| If an attendee needs to cancel their course
registration, GreenCE, Inc. will process a full refund of the
registration fee, provided we receive notice of the attendee’s
cancellation according to the following time tables: |
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| LEED Prep Courses |
14 days prior to the course date |
| Webinar Courses |
5 days prior to the course date |
| Online Courses |
Before credit for course is awarded |
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| For LEED Prep Courses: |
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| Cancellations received after 5:00pm (CST)
two weeks prior to the class start date will receive a refund
but be charged a $50 late cancellation fee. No refunds will
be made for cancellations received within 3 business days of
the program date, or for those who fail to attend the course. |
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| For all Webinar Courses: |
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| Cancellations after 5:00 pm (CST) 7 days prior
to the program date will receive a refund but be charged $50
late cancellation fee. |
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| For all Paid Online Courses: |
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| Refunds are given for reasons such as “purchasing
incorrect course” and “dissatisfaction with course
content” as long as the course quiz has not been taken,
and credit for completion awarded. |
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| Travel, Lodging, and Other Expenses: |
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| GreenCE, Inc. bears the right to postpone courses given that
attendees have a week of notice. GreenCE, Inc. must postpone
courses when attendee registration does not reach the minimum
required amount. In the event of a course postponed, attendees
are provided with alternative dates to transfer into. If you
must book your travel arrangements more than a week prior to
the class start, please contact GreenCE, Inc. to ensure that
the course has met minimum registration requirements. |
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| Attendee Substitutions: |
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| If an attendee be unable to attend a course, he or she may
substitute another individual at no additional charge, provided
GreenCE, Inc. is notified of the substitution before 5:00pm
(CST) one business day before the program is set to take place. |
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| Transfers: |
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If an attendee needs to transfer his or her registration
to a future offering of this class, GreenCE, Inc. allows for
this provided space is available. If a request to transfer
is received more than two weeks before the scheduled course,
there will be no fees charged. For requests received within
two weeks of the scheduled class and up to five business days
prior to the class, there will be a $50 transfer fee. This
fee will increase to $150 for any transfer request made within
three business days of a scheduled class.
For webinar courses, a request for transfer can be made up
to one week prior to the course date without any transfer fees.
Transfers made within the week of the course date are subject
to a $50 transfer fee. |
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| Tardiness or Early Departures: |
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| Attendees must attend at least 85% of course training to
qualify as completing the program. Planned tardiness or early
departures must be communicated to GreenCE, Inc. before the
course begins. Attendees who miss more than 15% of the hours
of any scheduled course may transfer to another course session
(course transfer fees may apply). |
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| Grievance Policy: |
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| Purpose: |
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| The purpose of this Grievance Policy is to ensure that participants
understand how to report grievances to GreenCE, Inc. upon inappropriate
actions by any employee or instructor of GreenCE, Inc. A participant
may pursue a grievance if he or she believes that an employee
of GreenCE, Inc. has violated his or her rights. This Grievance
Policy applies to: |
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• Issues related to customer service, registration,
and/or record keeping.
•
Final certificates of completion.
•
Alleged discrimination on the basis of race, color, religion,
sex, age, national origin, or disability.
•
Problems arising in the relationship between a participant
and a GreenCE, Inc. employee not recognized in this policy. |
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| Process for Grievances: |
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| It is strongly suggested that the participant discuss his
or her grievance with the person involved in the situation
that has caused the grievance. This discussion should be held
as soon as the participant first becomes aware of the behavior
that requires resolution. The participant may wish to present
his or her grievance in writing to the person alleged to have
caused the grievance. In either case, the person alleged to
have caused the grievance must respond to the participant promptly,
either verbally or in writing. |
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| If a participant decides not to resolve the grievance with
the person or the participant does not feel as if the situation
was resolved appropriately, he or she may present the grievance
in writing to any senior administrator at GreenCE, Inc. Written
grievances and/or notifications must be presented to an administrator
at least thirty (30) business days after the participant was
involved in the situation that created the grievance. The administrator
will conduct an informal investigation to resolve the issue
as quickly as possible. |
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| Based upon this investigation, the administrator will recommend
actions to be taken by all parties involved. The written determination
shall include the process involved during the investigation,
reasons for any decisions made by the administrator, and the
actions to be taken by each party to resolve the issue as quickly
as possible. All decisions are final. |
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| For further information regarding this policy or to file
a formal grievance, please contact Landon Boone at 800-248-6364 |
